Menoo Legal

Terms and conditions


1. Overview

We hereby inform you that this website belongs to the entity CRISPOSOFT SRL, a limited liability company headquartered in Romania, Dolj, Craiova, 2A Opanez Street, with registration number CUI 42752548 and registered with the National Trade Register Office under number J16/1137/09.07.2020.

2. Definitions

In the meaning and application of this document, the following terms will have the indicated meaning:

Document means any reference to this document, the Privacy Policy, and any order form.
Privacy Policy refers to the document containing the rules regarding the protection of personal data, according to which your data is processed.
You, Your, Yours refers to the person(s) who access the application and place an order, as the case may be, with respect to any product or service offered through the Menoo Platform.
We, Ours and Menoo refer to CRISPOSOFT SRL, as identified in point 1 of this document.
Products means any range of products and services offered by a Merchant that can be ordered by a User through the Menoo Platform.
Service or Services means any service that can be provided and requested through the Platform for the transmission of an Order to the Merchant.
Merchant, Restaurant means a legal entity whose business activity allows the preparation and serving of food, drinks, food and non-food products, as well as similar products in their own public place and who is registered on the Platform for the purpose of receiving orders from the User.
Staff, Waiter, Server refers to the employees of Merchants.
Platform refers to our website https://menoo.eu or our mobile applications where we offer our goods and services.
User means any person, natural or legal, who creates an account in the Menoo application in order to place Orders.
Order means an order placed by a User to a Merchant through the Platform regarding the selected Product(s).
Delivery means the delivery of the ordered products by the Merchant's staff to the table where the User is located.

3. Purpose of the application

The Menoo app allows users who create an account to order food products from one or more of the merchants presented on the platform, in compliance with these terms and conditions.

4. Scope of application

The platform can only be used for placing orders by users who meet the following requirements cumulatively:

  • Correct completion of all mandatory fields of the registration form requesting personal data such as phone number and username.
  • Acceptance of the Terms and Conditions of use.
  • Registration on the Platform by creating a User account.
  • These Terms of use and contractual conditions apply only to the Service, as defined in point 2 above. The Menoo app is not responsible for the Merchant's Products.

5. Acceptance of terms and conditions

Accessing and using the Menoo app are subject to the terms of use described in this document and applicable legislation. Please carefully review the terms and conditions presented, as by accessing and using the Platform, you accept these conditions and acknowledge that any other agreements between you and Menoo are replaced by the provisions of the Terms of use and contractual conditions.


The terms and conditions, together with the Privacy Policy, any payment form, and payment instructions, constitute the entire agreement between the parties. No other express or implied terms will be considered as part of this Agreement. In case of conflict between the contractual terms and conditions and any other terms or provisions on the Platform, this document will prevail.

If the User provides false, inaccurate, or incomplete information, if Menoo considers that there are sufficient reasons regarding their truthfulness, accuracy, and completeness, Menoo may refuse present or future access to the Platform or the use of the Platform or any part of its content and/or services.

Menoo cannot guarantee the identity of registered Users and therefore cannot be held responsible for any use of the User's identity by any unregistered third party.

6. Placing an order

On the Platform, products are published by Merchants or by the Menoo team on their behalf, according to the information provided. Menoo will not accept any responsibility or obligation for updating the availability of Products on the Platform - the request for updates is entirely the responsibility of the Merchants.

To view the menu, Customers scan the QR code at the table where they are seated. Menoo provides Merchants with a unique QR code for each table registered on the Platform. You agree that you will place orders with the products of a Merchant only when you are inside their premises.

Delivery of goods and services purchased through the Platform is intended solely for personal consumption. The User guarantees that the purchased goods are not for resale and acts as a buyer, in their own name and not as an intermediary for another party when receiving services.

The Merchant may use ingredients and additives in food and drinks that could cause allergies and intolerances. If a User is allergic to any ingredients, we recommend that they contact the Merchant's staff (through the Call waiter option) for information about the ingredients used and present allergens before placing an Order.

By finalizing the Order, you confirm that all the data provided necessary for the ordering process is correct, complete, and true on the date the Order was placed.

Any order you place is subject to product availability, delivery capacity, and the Merchant.

If the ordered Products are available, the Merchant will accept the order. Otherwise, you will be notified by the Merchant's Staff.

According to the applicable law, alcoholic beverages can only be purchased by individuals who have reached the age of 18. It is the Merchant's responsibility to verify the User's age and cancel the order if it contains products prohibited for minors.

7. Order cancellation

If you wish to cancel an order, you must immediately notify the Merchant's Staff verbally. You can call the Merchant's Staff through the Call waiter option.

8. Disclaimer of Liability

Menoo shall not be liable for any extended period of unavailability of our services to users, due to any technical or other reasons. Furthermore, we cannot guarantee the full functionality, accuracy, and reliability of the Platform and we provide no warranty, express or implied, as to the fitness or accuracy of the Platform.

Menoo assists customers by securing, coordinating, managing, and communicating orders between You and the restaurant. We have no involvement in the duration or manner in which orders are fulfilled. Specifically, we accept no responsibility for any losses suffered by you as a result of an organization (staff and premises) modifying or cancelling orders placed by you.

You assume full responsibility for any results obtained from the use of the Menoo application and any conclusions drawn from such use.

Customers under the age of 18 shall not use our services to order products prohibited to minors (alcohol, cigarettes, etc.). The local restaurant staff is responsible for checking the age of customers prior to processing orders made through our platform that contain products prohibited to minors.

All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Agreement.

9. Use Restrictions

All data and materials submitted to the website, including your account details, must:

  • be accurate (where they state facts);
  • be genuinely held (where they express opinions);
  • comply with applicable law in Romania;
  • not be defamatory of any person;
  • not be obscene, offensive, hateful or inflammatory;
  • not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • not infringe any copyright, database, or trademark of any other person.
  • not be likely to deceive any person or to engage in any fraudulent activity.


You must not use Menoo to:

  • promote or undertake any illegal activity;
  • threaten, abuse, or invade anyone's privacy;
  • cause annoyance or inconvenience;
  • create false orders or intentionally mislead a Merchant's staff through your interaction with the application;
  • understand, simulate, or replicate how Menoo interacts with online services;
  • perform hacking actions.


Violating these restrictions or any other terms in these terms constitutes a breach of the agreement and may result in Menoo taking one or more of the following actions:

  • immediate, temporary, or permanent withdrawal of your right to use Menoo;
  • legal proceedings against you for reimbursement of all costs based on compensation (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • immediate, temporary, or permanent removal of any materials uploaded by you to the platform;
  • continuing legal action against you and disclosing this information to law enforcement authorities as we reasonably consider necessary or as required by law.


10. Intellectual Property

All text, graphics, videos, data, copyrights, trademarks and all other materials of intellectual property rights or content described on our platform and as part of our service shall at all times remain the exclusive property of Menoo. Menoo's content is provided to you solely for the purpose of using our services and you are not permitted to use it for any other purpose than as described in the terms of use unless you are authorized in writing by us to do so. Any other use of Menoo's content constitutes a significant breach of the Terms by you.

You will not copy, display, modify, create derivative works, publish, sell, reproduce, distribute, commercially exploit, in any way, for any benefit or profit, the Content or any information from Menoo, software or the service provided by Menoo, nor will you assist any third party in the actions or activities mentioned above. If you become aware of such actions or activities, you agree to notify us immediately.

11. Personal Data Processing

Please review the Privacy Policy regarding the processing of personal data, which is part of this Document.

12. Revisions of Terms and Conditions

Menoo may revise these Terms of Use and contractual conditions at any time and without prior notice.

The Platform User must carefully read the Terms of Use and contractual conditions and comply with any and all such revisions, which is why you should visit this page of our site before placing an order, to become aware of the up-to-date version of the Terms and Conditions.

13. Applicable Law and Jurisdiction

The provisions of this document, the terms and restrictions set forth therein shall be governed by Romanian law. The competent courts of Romania shall have exclusive jurisdiction over any and all disputes arising out of or relating to or in connection with the provisions of the Terms of Use and/or the Content of the site, or in cases where these Terms of Use and/or this site are deemed relevant facts for such disputes.